Applied Spoken Language Interaction in Distributed Environments (ASIDE 2005) ITRW and COST278 Final Workshop Aalborg, Denmark November 10-11, 2005

Usability Evaluation Issues in Commercial and Research Systems

Laila Dybkjær (1), Niels Ole Bernsen (1), Hans Dybkjær (2)

(1) NISLab, University of Southern Denmark, Odense M, Denmark
(2) Prolog Development Center A/S (PDC), Brøndby, Denmark

This paper briefly reviews current-practice usability evaluation methods and criteria for spoken dialogue systems. We then describe how two commercial and one research system were evaluated with respect to usability and discuss similarities and differences. Finally, we discuss the industrial need for cheaper ways of evaluating usability and the need to pursue research on usability in a field in which the technological capabilities of systems continue to improve and diversify at a rapid pace.

Full Paper

Bibliographic reference.  Dybkjær, Laila / Bernsen, Niels Ole / Dybkjær, Hans (2005): "Usability evaluation issues in commercial and research systems", In ASIDE-2005, paper 29.