ESCA - NATO/RSG 10 Workshop on Applications of Speech Technology Lautrach, Germany September 16-17, 1993

An experience with speech technologies applied to SNCF's Telephone Information Centres

Jean-Noel Temem (1), Sylvain Gitton (2)

(1) SNCF Direction Recherche - Departement Prospective, Paris, France
(2) CNETLAA/TSS/RCP, Lannion, France

This paper describes an experimentation conducted by SNCF (French railways) to evaluate the validity of Interactive Voice Response Systems connected to a railway database to deliver train timetable and commercial information. Two interactivity modes are presented: touch-tone DTMF and speech recognition. This paper presents the details of the actual application from the point of view of the end-user of these new technologies.

Full Paper

Bibliographic reference.  Temem, Jean-Noel / Gitton, Sylvain (1993): "An experience with speech technologies applied to SNCF's telephone information centres", In AST-1993, 39-42.