ESCA - NATO/RSG 10 Workshop on Applications of Speech Technology Lautrach, Germany September 16-17, 1993

STANDIA: An Intelligent Voice-Activated Switchboard. Design and Ergonomic Study

Marie-Francoise Castaing, Dominique Truc-Martini

LIMSI-CNRS, Orsay-Cedex, France

Standia is a project to design an intelligent voice-activated switchboard reproducing all the functions of a conventional telephone switchboard. To be closer to a real situation, we observed and analysed the activities of a conventional switchboard. The corpus which was collected (500 dialogues) allowed us to check the assumptions of the designers of Standia. By studying an analysing the human-human communication in the records, we proposed some ergonomics recommendations in the telephone topics. Keywords: human factor science in telephone system, speech technology

Full Paper

Bibliographic reference.  Castaing, Marie-Francoise / Truc-Martini, Dominique (1993): "STANDIA: an intelligent voice-activated switchboard. design and ergonomic study", In AST-1993, 175-178.