September 22-25, 1997
This paper presents and discusses a strategy for mixed-initiative dialogue management within a home banking application. The strategy tries to utilise the guidance of system-directed dialogues, while accommodating user initiated focus shifts by the inclusion of short-cuts in the dialogue. The paper reports on two experiments, one with a simulated speech recogniser (WOZ), and the second with a fully automated system. Both experiments shows that users use the possibility for short-cuts, even when not instructed of their existence. A tendency towards user habituation is also demonstrated.
Bibliographic reference. Larsen, Lars Bo (1997): "A strategy for mixed-initiative dialogue control", In EUROSPEECH-1997, 1331-1334.