Sixth European Conference on Speech Communication and Technology (EUROSPEECH'99) Budapest, Hungary September 5-9, 1999

Creating Natural Dialogs in the Carnegie Mellon Communicator System

Alexander I. Rudnicky, E. Thayer, Paul Constantinides, C. Tchou, R. Shern, Kevin Lenzo, W. Xu, A. Oh

Carnegie Mellon University, Pittsburgh, PA, USA

The Carnegie Mellon Communicator system helps users create complex travel itineraries through a conversational interface. Itineraries consist of (multi-leg) flights, hotel and car reser-vations and are built from actual travel informa-tion for North America, obtained from the Web. The system manages dialog using a schema-based approach. Schemas correspond to major units of task information (such as a flight leg) and define conversational topics, or foci of interaction, meaningful to the user.

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Bibliographic reference.  Rudnicky, Alexander I. / Thayer, E. / Constantinides, Paul / Tchou, C. / Shern, R. / Lenzo, Kevin / Xu, W. / Oh, A. (1999): "Creating natural dialogs in the carnegie mellon communicator system", In EUROSPEECH'99, 1531-1534.