Third International Conference on Spoken Language Processing (ICSLP 94)

Yokohama, Japan
September 18-22, 1994

Communicative Mode Dependent Contribution from the Recipient in Information Providing Dialogue

Yukiko Ishikawa

NTT Network Information Systems Laboratories, Kanagawa, Japan

This paper claims that the contribution of the recipient in an information providing dialogue depends on the communicative mode. First, we analyze conversation data and show that the confirmations uttered by the information recipients and the response to them by the information giver differ in three different communicative modes: telephone conversation without map (tel-non-map), telephone conversation with maps (tel-map), and face-to-face conversation with map sharing (face-to-face). The results of an empirical study show that the recipient acknowledges the giver's utterance equally in all modes, but literal confirmation was most frequently used for tel-non-map while inferential confirmation was used for tel-map. The giver's response to the confirmation utterances also depends on the communicative mode. The giver responds more collaboratively in tel-non-map than the other two modes. Second, we discuss the empirical results by using two factors that characterize the three communicative modes; "the communication channel" and the "information available to the participants". Most of the results can be interpreted consistently by combining these two factors.

Full Paper

Bibliographic reference.  Ishikawa, Yukiko (1994): "Communicative mode dependent contribution from the recipient in information providing dialogue", In ICSLP-1994, 959-962.