ESCA Workshop on Interactive Dialogue in Multi-Modal Systems (IDS-99) June 22-25, 1999 Kloster Irsee, Germany

Extending a Standard-based IP and Computer Telephony Platform to Support Multi-modal Services

G. Di Fabbrizio, C. Kamm, P. Ruscitti, S. Narayanan, B. Buntschuh, A. Abella, J. Hubbell, and J. Wright

AT&T Labs - Research, Florham Park, NJ, USA

Despite recent advances in Computer Telephony (CT) and IP Telephony (IPT) standards at defining flexible architectures to support new technologies, the current CT paradigm does not adequately support the requirements of advanced spoken dialogue systems. This paper describes an application framework based on CT and IPT standards that defines new architectural components for information access, alerting, and multi-modal input/output integration. This framework permits separation of the application logic from low-level resource management in order to facilitate the design and development of advanced, multi-modal voice-enabled services.

Full Paper

Bibliographic reference.  Fabbrizio, G. di / Kamm, C. / Ruscitti, P. / Narayanan, Shri / Buntschuh, B. / Abella, A. / Hubbell, J. / Wright, J. (1999): "Extending a standard-based IP and computer telephony platform to support multi-modal services ", In IDS-99, 9-12.