ESCA Workshop on Interactive Dialogue in Multi-Modal Systems (IDS-99) June 22-25, 1999 Kloster Irsee, Germany

Information and Services Manager Customizes Dialogue-Based Applications

Hong-Kwang Jeff Kuo, Andrew Pargellis, Chin-Hui Lee

Dialogue Systems Research Department, Bell Labs, Lucent Technologies, Murray Hill, NJ, USA

An Information and Services Manager has been developed in order to provide user-customized information and services through a speech interface. The ISM has three main functions: search and download documents of interest to a user, summarize available information according to the user’s preference, and allow the user to query and search for additional information. The ISM employs a user profile to select services and documents, as well as to define the presentation format. It also provides the information needed for the Auto-Dialogue Generator module to create language models for automatic speech recognition and for text-to-speech system prompts.

Full Paper

Bibliographic reference.  Kuo, Hong-Kwang Jeff / Pargellis, Andrew / Lee, Chin-Hui (1999): "Information and services manager customizes dialogue-based applications", In IDS-99, 141-144.