INTERSPEECH 2004 - ICSLP
8th International Conference on Spoken Language Processing

Jeju Island, Korea
October 4-8, 2004

Analysis on Disappearing and Thriving of Speech Applications for Ergonomic design Guidelines and Recommendations

Rinzou Ebukuro

JES, Japan

Design guidelines and recommendations for Voice Input System (VIS) introductions composed with a concept of SAU (Suitable, Adoptable/ Adaptable/Adjustable; 3-As, and Usable) on a concept of the Customer Satisfaction (CS) are introduced in this paper. A concept of total CS on a Mutual Balancing Policy (MBP) especially required for planning of VIP system introduction is introduced in examining state of affairs of some field applications of speech products, disappearing and thriving, for industrial use. Significance of a sense of Mutual Balancing among the supplier and recipients, managements and speech input end users, and further the VIP system owners and his clients, on the concept of MBP on total CS is emphasized.

Full Paper

Bibliographic reference.  Ebukuro, Rinzou (2004): "Analysis on disappearing and thriving of speech applications for ergonomic design guidelines and recommendations", In INTERSPEECH-2004, 2217-2220.