Interspeech'2005 - Eurospeech Lisbon, Portugal September 4-8, 2005

Voice User Interface Design for Automated Directory Assistance

Esther Levin (1), Amir M. Mané (2)

(1) City College of New York, USA; (2) Voice Advantage, USA

This paper focuses on the challenges that one encounters when building for commercial deployment an automated system for Directory Assistance (DA.) The design for an automated DA system needs to take into account constraints and requirements that arise from three distinct aspects of the application, namely, the business drivers, the user needs, and the strengths and weaknesses of voice technologies.

Full Paper

Bibliographic reference.  Levin, Esther / Mané, Amir M. (2005): "Voice user interface design for automated directory assistance", In INTERSPEECH-2005, 2509-2512.