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Interactive Voice Technology for Telecommunications Applications (IVTTA'98)Torino, Italy |
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Interactive Voice Technology for Telecommunications Applications (IVTTA'98)Torino, Italy |
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Directory Assistance Services, which are used to retrieve the phone number of residential or business listings, are generally maintained by Telcos and represent a significant cost for them. Partial or complete automation of these services would imply significant cost savings and speech recognition is a promising technique to achieve this goal, although its full exploitation still presents significant technical challenges. Telecom Italia recently carried out a trial of a system designed to completely automate a portion of requests on a country wide basis without any intervention of the operator, implying recognition of residential names on a subscriber database of about 25 million listings. We describe the speech recognition system and report the trial results.
Bibliographic reference. Billi, Roberto / Canavesio, Franco / Rullent, Claudio (1998): "Automation of telecom Italia directory assistance service: field trial results", In IVTTA'98, 11-16.