COST278 and ISCA Tutorial and Research Workshop (ITRW) on Robustness Issues in Conversational Interaction University of East Anglia, Norwich, UK August 30-31, 2004

Multi-Session Dialogue Modeling and Management in Spoken Dialogue System

Hoá Nguyen, Jean Caelen

Laboratory CLIPS, Grenoble, France

We present in this paper a new problem incorporating the multi-session dialogue of a spoken dialogue system. Instead of engaging a single user in a dialogue, we aim at building a dialogue system that allows engage in a dialogue with multiple successive users. The system can then take an intermediary role to communicate with many users in several discontinuous sessions for reaching a good compromise between them. We describe here a new approach for modeling the multi-session dialogue and then we concentrate on the multi-session dialogue management of such a system dedicated to a complete service having several tasks.

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Bibliographic reference.  Nguyen, Hoá / Caelen, Jean (2004): "Multi-session dialogue modeling and management in spoken dialogue system", In Robust2004, paper 35.