COST278 and ISCA Tutorial and Research Workshop (ITRW) on Robustness Issues in Conversational Interaction University of East Anglia, Norwich, UK August 30-31, 2004

Robust Conversational System Design

Lou Boves

Department of Language & Speech, University of Nijmegen, the Netherlands

Robustness of conversational systems is a multifaceted issue that involves factors such as the quality and robustness of the ASR module, but also the capabilities of the dialog manager and the interaction design. The techniques for output rendering also play a major role.

Furthermore, "design" per se has at least two different meanings, viz. the resulting system, but also the process that was used to produce that system. For the eventual system to be robust it is essential that the design process be user centered.

Full Paper

Bibliographic reference.  Boves, Lou (2004): "Robust conversational system design", In Robust2004, paper KLB.