ESCA Workshop on Spoken Dialogue Systems Vigsø, Denmark May 30 - June 2, 1995

Real Users Behave Weird - Experiences Made Collecting Large Human-Machine-Dialog Corpora

Wieland Eckert, Elmar Nöth, Heinrich Niemann, Ernst-Günter Schukat-Talamazzini

Friedrich-Alexander-Universität Erlangen-Nürnberg, Lehrstuhl für Mustererkennung (Informatik 5), Erlangen, Germany

We have built a demonstrator for spoken human-machine dialogs. The system is capable to answer inquiries about the InterCity train timetable of the Deutsche Bahn. It evolved from the work done in the ESPRIT project Sundial with four participating European countries. First experiments have already been described in (Eckert et al., EUROSPEECH 1993). In this paper we describe our analysis of real user interaction with automated information systems: since performance figures of the automated system are already reported, we concentrate on description of some essential aspects of user behavior.

Full Paper

Bibliographic reference.  Eckert, Wieland / Nöth, Elmar / Niemann, Heinrich / Schukat-Talamazzini, Ernst-Günter (1995): "Real users behave weird - experiences made collecting large human-machine-dialog corpora", In SDS-1995, 193-196.