Hispabot-Covid19: the official Spanish conversational system about Covid-19

David Griol, David Pérez Fernández, Zoraida Callejas

Hispabot-Covid19 is a conversational system developed for the Spanish Government to provide responses to frequently asked questions related to the pandemic originated by Covid-19 and its implications in Spain. The system received more than 350,000 queries between April and June 2020, being a clear example of how conversational systems can be applied to reduce the pressure on the health emergency phone lines and to provide 24/7 access to information and services using natural language. In this paper, we describe the main features of the Hispabot-Covid19 system.

doi: 10.21437/IberSPEECH.2021-30

Griol, D, Pérez Fernández, D, Callejas, Z (2021) Hispabot-Covid19: the official Spanish conversational system about Covid-19. Proc. IberSPEECH 2021, 139-142, doi: 10.21437/IberSPEECH.2021-30.