ISCA Archive Eurospeech 1999
ISCA Archive Eurospeech 1999

The IBM conversational telephony system for financial applications

K. Davies, R. Donovan, M. Epstein, Martin Franz, Abraham Ittycheriah, E. E. Jan, J. M. LeRoux, David Lubensky, Chalapathy Neti, Mukund Padmanabhan, K. Papineni, Salim Roukos, A. Sakrajda, Jeffrey S. Sorensen, B. Tydlitat, T. Ward

We describe our development work on a telephone-based conversational system in the domain of mutualfund transactions. This system uses several components including robust large vocabulary continuous speech recognition, natural language understanding, dialog management, and text-to-speech synthesis technologies.


doi: 10.21437/Eurospeech.1999-72

Cite as: Davies, K., Donovan, R., Epstein, M., Franz, M., Ittycheriah, A., Jan, E.E., LeRoux, J.M., Lubensky, D., Neti, C., Padmanabhan, M., Papineni, K., Roukos, S., Sakrajda, A., Sorensen, J.S., Tydlitat, B., Ward, T. (1999) The IBM conversational telephony system for financial applications. Proc. 6th European Conference on Speech Communication and Technology (Eurospeech 1999), 275-278, doi: 10.21437/Eurospeech.1999-72

@inproceedings{davies99_eurospeech,
  author={K. Davies and R. Donovan and M. Epstein and Martin Franz and Abraham Ittycheriah and E. E. Jan and J. M. LeRoux and David Lubensky and Chalapathy Neti and Mukund Padmanabhan and K. Papineni and Salim Roukos and A. Sakrajda and Jeffrey S. Sorensen and B. Tydlitat and T. Ward},
  title={{The IBM conversational telephony system for financial applications}},
  year=1999,
  booktitle={Proc. 6th European Conference on Speech Communication and Technology (Eurospeech 1999)},
  pages={275--278},
  doi={10.21437/Eurospeech.1999-72}
}