Sixth European Conference on Speech Communication and Technology

Budapest, Hungary
September 5-9, 1999

The IBM Conversational Telephony System for Financial Applications

K. Davies, R. Donovan, M. Epstein, Martin Franz, Abraham Ittycheriah, E. E. Jan, J. M. LeRoux, David Lubensky, Chalapathy Neti, Mukund Padmanabhan, K. Papineni, Salim Roukos, A. Sakrajda, Jeffrey S. Sorensen, B. Tydlitat, T. Ward

IBM T. J. Watson Research Center, Yorktown Heights, NY, USA

We describe our development work on a telephone-based conversational system in the domain of mutualfund transactions. This system uses several components including robust large vocabulary continuous speech recognition, natural language understanding, dialog management, and text-to-speech synthesis technologies.

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Bibliographic reference.  Davies, K. / Donovan, R. / Epstein, M. / Franz, Martin / Ittycheriah, Abraham / Jan, E. E. / LeRoux, J. M. / Lubensky, David / Neti, Chalapathy / Padmanabhan, Mukund / Papineni, K. / Roukos, Salim / Sakrajda, A. / Sorensen, Jeffrey S. / Tydlitat, B. / Ward, T. (1999): "The IBM conversational telephony system for financial applications", In EUROSPEECH'99, 275-278.