Sixth European Conference on Speech Communication and Technology

Budapest, Hungary
September 5-9, 1999

A Multimodal, Multilingual Telephone Application: The Wildfire Electronic Assistant

Philippe Jeanrenaud, Greg Cockroft, Allard VanderHeidjen

Wildfire Communications Inc., Lexington, MA, USA

This paper describes how a telephone-based application can perform a variety of tasks in a completely hands-free mode. The overall architecture of the speech component is multi-modal in that each mode is tailored to a specific need of the interface. The various modes are described as well as the underlying core technology. To illustrate the effectiveness of the implementation, we present experimental results in American English, UK English and French on a variety of benchmarks, including live data collected during actual use of the system.

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Bibliographic reference.  Jeanrenaud, Philippe / Cockroft, Greg / VanderHeidjen, Allard (1999): "A multimodal, multilingual telephone application: the wildfire electronic assistant", In EUROSPEECH'99, 1259-1262.