Sixth European Conference on Speech Communication and Technology
(EUROSPEECH'99)

Budapest, Hungary
September 5-9, 1999

Confirmation Strategies to Improve Correction Rates in a Telephonic Inquiry Dialogue System

C. Alexia Lavelle, Martine de Calmés, Guy Pérennou

IRIT, Univérsité Paul Sabatier, Toulouse, France

In the framework of ARISE project (Automatic Railways Inquiry Systems for Europe) we developed DEMON, a real time spontaneous speech dialogue system allowing mixed initiative. This system gives information for train connection. On this system three different confirmation strategies were developed and compared with regard to erroneous confirmation rates. The first strategy was implicit confirmation question oriented. Those questions were used as widely as possible. Refutation for those questions appeared to be quite low. The reordering of parameters in implicit questions to match the order of mental


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Bibliographic reference.  Lavelle, C. Alexia / Calmés, Martine de / Pérennou, Guy (1999): "Confirmation strategies to improve correction rates in a telephonic inquiry dialogue system", In EUROSPEECH'99, 1399-1402.