EUROSPEECH 2003 - INTERSPEECH 2003
8th European Conference on Speech Communication and Technology

Geneva, Switzerland
September 1-4, 2003

        

Control in Task-Oriented Dialogues

Peter A. Heeman, Fan Yang, Susan E. Strayer

Oregon Health & Science University, USA

In this paper, we explore the mechanisms by which conversants control the direction of a dialogue. We find further evidence that control in task-oriented dialogues is subordinate to discourse structure. The initiator of a discourse segment has control; the non-initiator can contribute to the purpose of the segment, but this does not result in that person taking over control. The proposal has important implications for dialogue management, as it will pave the way for building dialogue systems that can engage in mixed initiative dialogues.

Full Paper

Bibliographic reference.  Heeman, Peter A. / Yang, Fan / Strayer, Susan E. (2003): "Control in task-oriented dialogues", In EUROSPEECH-2003, 209-212.