ISCA Archive IberSPEECH 2022
ISCA Archive IberSPEECH 2022

Ethics Guidelines for the Development of Virtual Assistants for e-Health

Andrés Piñeiro Martín, Carmen García Mateo, Laura Docío Fernández, María del Carmen López Pérez

The use of intelligent virtual assistants for human-machine communication is spreading across multiple applications. The latest breakthroughs in fields such as Natural Language Processing (NLP) or Natural Language Generation (NLG) make it possible to communicate with machines in a more natural and fluent way and in broader contexts, normalizing voice-based interactions with machines. These advances also lead to the appearance of new issues never seen before, especially when this technology extends to public services such as administration, education or health. The transfer of personal data, the opacity of decisions, the presence of bias or the exclusion of groups are critical aspects that cannot be controlled exclusively by economic interests. The design of conversational assistant solutions must be within an ethical, legal, socio-economic and cultural (ELSEC) framework, and it must be ensured that it preserves the dignity, freedom and autonomy of the users. In this paper, we analyse the Artificial Intelligence (AI) European regulatory framework, the issues that appear when designing and developing AI-based conversational solutions for e-health, and we present recommendations based on our experience and on the reflection from an ethical point of view.

doi: 10.21437/IberSPEECH.2022-25

Cite as: Piñeiro Martín, A., García Mateo, C., Docío Fernández, L., López Pérez, M.d.C. (2022) Ethics Guidelines for the Development of Virtual Assistants for e-Health . Proc. IberSPEECH 2022, 121-125, doi: 10.21437/IberSPEECH.2022-25

  author={Andrés {Piñeiro Martín} and Carmen {García Mateo} and Laura {Docío Fernández} and María del Carmen {López Pérez}},
  title={{Ethics Guidelines for the Development of Virtual Assistants for e-Health }},
  booktitle={Proc. IberSPEECH 2022},