Third International Conference on Spoken Language Processing (ICSLP 94)

Yokohama, Japan
September 18-22, 1994

OASIS - A Speech Recognition System for Telephone Service Orders

Baruch Mazor, Jerome Braun, Bonnie Zeigler, Solomon Lerner, Ming-Whei Feng, Han Zhou

GTE Laboratories Incorporated, Waltham, MA, USA

We have recently completed the development of a speech recognition system for telephone-service orders. The system handles American English speakers over common telephone links and does not require any enrollment. Our system is presently being deployed in a GTE service area for a field trial to take place during the second half of 1994. The initial application for the system is the automation of telephone-service-disconnect orders. In this paper, we describe the functional capabilities of the system and discuss some technical issues related to our development approach.

Full Paper

Bibliographic reference.  Mazor, Baruch / Braun, Jerome / Zeigler, Bonnie / Lerner, Solomon / Feng, Ming-Whei / Zhou, Han (1994): "OASIS - a speech recognition system for telephone service orders", In ICSLP-1994, 679-682.