5th International Conference on Spoken Language Processing

Sydney, Australia
November 30 - December 4, 1998

End-User Driven Dialogue System Design: The Reward Experience

Klaus Failenschmid, J.H. Simon Thornton

Vocalis Ltd., UK

In the EC funded research project REWARD professionals in the target domain for a dialogue system were enabled to develop their own speech driven telephone service (dialogue system). Specialists in speech recognition technology provided them with graphical tools and technical advice. Guided by their in-depth understanding of the target domain and target user the four user partners developed four different dialogue systems. The shift of focus in the dialogue system design process from technology to end user driven design 'rationale' is influenced by research into the design process of dialogue systems and provides valuable data that informs user-centred-design processes of interactive systems. In this paper we report on observations with regard to this end-user driven design process. Dialogue features, which are a direct result of this different approach to designing speech recognition applications, are presented.

Full Paper

Bibliographic reference.  Failenschmid, Klaus / Thornton, J.H. Simon (1998): "End-user driven dialogue system design: the reward experience", In ICSLP-1998, paper 0783.