INTERSPEECH 2004 - ICSLP
Advanced spoken dialogue systems incorporate functionalities such as mixed-initiative and cross-domain dialogues. In this paper an object-based approach to cross domain dialogue modelling is described in which service agents representing primary transaction types and support agents representing tasks such as eliciting payment details are selected as appropriate by a domain spotter. The domain spotter also deals with user-led focus shifts and selects the agent that is best placed to respond to the user's utterances.
Bibliographic reference. O'Neill, Ian / Hanna, Philip / Liu, Xingkun / McTear, Michael (2004): "Cross domain dialogue modelling: an object-based approach", In INTERSPEECH-2004, 205-208.