8th International Conference on Spoken Language Processing

Jeju Island, Korea
October 4-8, 2004

New Challenges in Usability Evaluation - Beyond Task-Oriented Spoken Dialogue Systems

Laila Dybkjaer (1), Niels Ole Bernsen (1), Wolfgang Minker (2)

(1) University of Southern Denmark, Denmark
(2) University of Ulm, Germany

There is a fairly good baseline for usability evaluation of task-oriented unimodal spoken dialogue systems (SDSs) but much is still unknown regarding the usability of multimodal and non-task-oriented SDSs. This paper reviews and discusses approaches to usability evaluation of these kinds of SDSs.

Full Paper

Bibliographic reference.  Dybkjaer, Laila / Bernsen, Niels Ole / Minker, Wolfgang (2004): "New challenges in usability evaluation - beyond task-oriented spoken dialogue systems", In INTERSPEECH-2004, 2261-2264.