Interspeech'2005 - Eurospeech Lisbon, Portugal September 4-8, 2005

An Approach to Multi-Strategy Dialogue Management

Shiu-Wah Chu (1), Ian O'Neill (1), Philip Hanna (1), Michael McTear (2)

(1) Queen's University of Belfast, UK; (2) University of Ulster, UK

Existing dialogue systems typically use only one dialogue strategy: finite-state based, frame-based or agent-based. This paper describes research done on a dialogue manager (DM) that uses all three dialogue strategies. This DM can determine the most suitable dialogue strategy to be used according to circumstances, and change to a different strategy whenever required. The research puts emphasis on how such a multi-strategy DM improves the naturalness of human-computer interaction. Determining best use of different dialogue strategies, rather than tailoring dialogue management to a particular business domain, motivates the research.

Full Paper

Bibliographic reference.  Chu, Shiu-Wah / O'Neill, Ian / Hanna, Philip / McTear, Michael (2005): "An approach to multi-strategy dialogue management", In INTERSPEECH-2005, 865-868.