This paper describes our work with Let's Go, a telephone-based bus schedule information system that has been in use by the Pittsburgh population since March 2005. Results from several studies show that while task success correlates strongly with speech recognition accuracy, other aspects of dialogue such as turn-taking, the set of error recovery strategies, and the initiative style also significantly impact system performance and user behavior.
Cite as: Raux, A., Bohus, D., Langner, B., Black, A.W., Eskenazi, M. (2006) Doing research on a deployed spoken dialogue system: one year of let's go! experience. Proc. Interspeech 2006, paper 1794-Mon1A3O.5, doi: 10.21437/Interspeech.2006-17
@inproceedings{raux06_interspeech,
author={Antoine Raux and Dan Bohus and Brian Langner and Alan W. Black and Maxine Eskenazi},
title={{Doing research on a deployed spoken dialogue system: one year of let's go! experience}},
year=2006,
booktitle={Proc. Interspeech 2006},
pages={paper 1794-Mon1A3O.5},
doi={10.21437/Interspeech.2006-17}
}