8th Annual Conference of the International Speech Communication Association

Antwerp, Belgium
August 27-31, 2007

The Voice-Rate Dialog System for Consumer Ratings

Geoffrey Zweig, Patrick Nguyen, Yun-Cheng Ju, Ye-Yi Wang, Dong Yu, Alex Acero

Microsoft Research, USA

Voice-Rate is an experimental dialog system that makes product and business ratings available to consumers via a toll-free phone number. By calling Voice-Rate, users can access the ratings of more than one million products, a quarter million local businesses (restaurants), and three thousand national businesses. This paper describes the Voice Rate system, and solutions to three key technical challenges: robust name-matching, efficient disambiguation, and review synthesis for telephone playback. Voice-Rate can be accessed by calling 1-877-456-DATA (toll-free) within the U.S.

Full Paper

Bibliographic reference.  Zweig, Geoffrey / Nguyen, Patrick / Ju, Yun-Cheng / Wang, Ye-Yi / Yu, Dong / Acero, Alex (2007): "The voice-rate dialog system for consumer ratings", In INTERSPEECH-2007, 2713-2716.