16th Annual Conference of the International Speech Communication Association

Dresden, Germany
September 6-10, 2015

System Supporting Speaker Identification in Emergency Call Center

Jakub Gałka, Joanna Grzybowska, Magdalena Igras, Paweł Jaciów, Kamil Wajda, Marcin Witkowski, Mariusz Ziółko

AGH UST, Poland

A supporting system of voice analysis for emergency call centers is being developed at AGH University of Science and Technology in Krakow. The aim of our work is to provide an innovative supporting tool for rapid and accurate assessment of caller profile. The project covers not only speaker identification (when speaker's speech sample is known), but also speaker's gender and age detection, recognition of emotions, recognition of acoustic background. The system consists of: speech signal analysis, voiceprints learning, adaptation and classification.

Full Paper

Bibliographic reference.  Gałka, Jakub / Grzybowska, Joanna / Igras, Magdalena / Jaciów, Paweł / Wajda, Kamil / Witkowski, Marcin / Ziółko, Mariusz (2015): "System supporting speaker identification in emergency call center", In INTERSPEECH-2015, 724-725.