16th Annual Conference of the International Speech Communication Association

Dresden, Germany
September 6-10, 2015

Providing Objective Metrics of Team Communication Skills via Interpersonal Coordination Mechanisms

Céline De Looze (1), Brian Vaughan (2), Finnian Kelly (3), Alison Kay (1)

(1) Trinity College Dublin, Ireland
(2) Dublin Institute of Technology, Ireland
(3) University of Texas at Dallas, USA

Being able to communicate efficiently has been acknowledged as a vital skill in many different domains. In particular, team communication skills are of key importance in the operation of complex machinery such as aircrafts, maritime vessels and such other, highly-specialized, civilian or military vehicles, as well as the performance of complex tasks in the medical domain. In this paper, we propose to use prosodic accommodation and turn-taking organisation to provide objective metrics of communication skills. To do this, human-factors evaluations, via a coordination Demand Analysis (CDA), were used in conjunction with a dynamic model of prosodic accommodation and turn-taking organisation. Using conversational speech from airline pilots involved in a collaborative task (decision-making exercise), our study reveals that interpersonal coordination mechanisms are indicative of human evaluation of pilots' communication skills. We discuss our results in terms of relevance for training simulation for personnel in safety or mission critical environments.

Full Paper

Bibliographic reference.  Looze, Céline De / Vaughan, Brian / Kelly, Finnian / Kay, Alison (2015): "Providing objective metrics of team communication skills via interpersonal coordination mechanisms", In INTERSPEECH-2015, 1226-1230.