16th Annual Conference of the International Speech Communication Association

Dresden, Germany
September 6-10, 2015

Traditional IVR and Visual IVR — Killing Two Birds with One Stone

Dmitry Sityaev, Praphul Kumar, Rajesh Ramchander

Genesys, USA

This paper describes a novel solution which allows to quickly build and develop multi-channel applications. Due to the popularity of a smartphone, a new paradigm of applications called Visual IVR has been emerging recently, where visual navigation replaces the traditional DTMF or voice-enabled dialogue control. The described solution brings a unified approach for the creation of traditional IVR systems as well as Visual IVR systems.

Full Paper

Bibliographic reference.  Sityaev, Dmitry / Kumar, Praphul / Ramchander, Rajesh (2015): "Traditional IVR and visual IVR — killing two birds with one stone", In INTERSPEECH-2015, 2623-2624.