This paper describes a novel solution which allows to quickly build and develop multi-channel applications. Due to the popularity of a smartphone, a new paradigm of applications called Visual IVR has been emerging recently, where visual navigation replaces the traditional DTMF or voice-enabled dialogue control. The described solution brings a unified approach for the creation of traditional IVR systems as well as Visual IVR systems.
Cite as: Sityaev, D., Kumar, P., Ramchander, R. (2015) Traditional IVR and visual IVR — killing two birds with one stone. Proc. Interspeech 2015, 2623-2624
@inproceedings{sityaev15_interspeech,
author={Dmitry Sityaev and Praphul Kumar and Rajesh Ramchander},
title={{Traditional IVR and visual IVR — killing two birds with one stone}},
year=2015,
booktitle={Proc. Interspeech 2015},
pages={2623--2624}
}