This paper analyzes the actual usage of Mean Opinion Scores (MOS) in the telecommunication industry and looks back to the tremendous evolutions that has encountered this sector since subjective test methodologies were standardized by ITUT. It is pointed out that MOS have severe drawbacks and that test methods should evolve by taking into account valuable inputs from connected research fields such as the psychology of emotions, cognitive science, usability engineering and marketing research.
Cite as: Chateau, N., Gros, L., Durin, V., Macé, A. (2006) Redrawing the link between customer satisfaction and speech quality. Proc. 2nd ISCA/DEGA Tutorial and Research Workshop on Perceptual Quality of Systems (PQS 2006), 89-95
@inproceedings{chateau06_pqs,
author={Noël Chateau and Laetitia Gros and Virginie Durin and Amélie Macé},
title={{Redrawing the link between customer satisfaction and speech quality}},
year=2006,
booktitle={Proc. 2nd ISCA/DEGA Tutorial and Research Workshop on Perceptual Quality of Systems (PQS 2006)},
pages={89--95}
}