We have built a demonstrator for spoken human-machine dialogs. The system is capable to answer inquiries about the InterCity train timetable of the Deutsche Bahn. It evolved from the work done in the ESPRIT project Sundial with four participating European countries. First experiments have already been described in (Eckert et al., EUROSPEECH 1993). In this paper we describe our analysis of real user interaction with automated information systems: since performance figures of the automated system are already reported, we concentrate on description of some essential aspects of user behavior.
Cite as: Eckert, W., Nöth, E., Niemann, H., Schukat-Talamazzini, E.-G. (1995) Real users behave weird - experiences made collecting large human-machine-dialog corpora. Proc. ESCA Workshop on Spoken Dialogue Systems, 193-196
@inproceedings{eckert95_sds,
author={Wieland Eckert and Elmar Nöth and Heinrich Niemann and Ernst-Günter Schukat-Talamazzini},
title={{Real users behave weird - experiences made collecting large human-machine-dialog corpora}},
year=1995,
booktitle={Proc. ESCA Workshop on Spoken Dialogue Systems},
pages={193--196}
}