EUROSPEECH 2003 - INTERSPEECH 2003 8th European Conference on Speech Communication and Technology Geneva, Switzerland September 1-4, 2003

Voxenter^TM - Intelligent Voice Enabled Call Center for Hungarian

Tibor Fegyo (1), Peter Mihajlik (1), Mate Szarvas (2), Peter Tatai (1), Gabor Tatai (3)

(1) Budapest University of Technology and Economics, Hungary
(2) Tokyo Institute of Technology, Japan
(3) AITIA Inc., Hungary

In this article we present a voice enabled call center which integrates our basic and applied research results on Hungarian speech recognition. Telephone interfaces, data storage and retrieval modules, and an intelligent dialog descriptor and manager module are also parts of the system. To evaluate the efficiency of the recognition and the dialog, a voice enabled call center was implemented and tested under real life conditions. This article describes the main modules of the system and compares the result of the field tests with that of the laboratory testing.

Full Paper

Bibliographic reference.  Fegyo, Tibor / Mihajlik, Peter / Szarvas, Mate / Tatai, Peter / Tatai, Gabor (2003): "Voxenter^TM - intelligent voice enabled call center for hungarian", In EUROSPEECH-2003, 1905-1908.