The gulf between user and system can be minimized by adapting the system to the user's natural characteristics. So-called anthropomorphic interfaces represent one strategy of such an adaption as they are assumed to provide a more human-like and therefore more natural interaction. However, regarding the evaluation of anthropomorphic interfaces, the well-known and empirically tested instruments are limited to educational contexts. Hence, this paper describes the first steps towards the development of an evaluation instrument applicable to a wide range of such interfaces.
Bibliographic reference. Wechsung, Ina / Weiss, Benjamin / Kühnel, Christine / Ehrenbrink, Patrick / Möller, Sebastian (2013): "Development and validation of the conversational agents scale (CAS)", In INTERSPEECH-2013, 1106-1110.